How Supporting Dreams Builds a Happier and More Fulfilling Workplace featuring Lonnie Scarborough

Lonnie Scarborough [: 00:00:00

But we find that if we meet people where they are and, and not treat them just as someone who is here to do a job, but treat them as someone who is here, who has a family,, who has bills to pay,, who has relationships, who have kids in school, kids getting married, kids going to college, just seeing them as human and not as a number. It lights my fire. I do have the best job in the world.

Kate Volman [: 00:00:26

I'm so excited about this episode. We are bringing back one of our guests, one of our Dream. Lonnie Scarborough is the chief Dream Manager and talent development officer for Origin Bank and we wanted to have him back on the show to give us an update because they have been doing the program successfully since 2019. They even just changed their vision statement because of the impact that the program is having in their organization. They also just sent another team member to come get certified to be a Dream Manager. So the program continues to grow. It continues to make a huge impact on their culture, on their and helping people achieve their dreams. Lonnie is really such a wonderful Dream Manager.

Kate Volman [: 00:01:09

He's such an advocate of the program. It's always wonderful to talk to him. I also love that he shares a lot around how they measure the success of the program, which is a question we get asked a lot about when talking to somebody that is interested in getting certified or implementing a program in their organization. So we talked about all the things. I hope you enjoy this episode. Lonnie, thank you so much for joining us today.

Lonnie Scarborough [: 00:01:35

Than you, Kate. I'm glad to be here.

Kate Volman [: 00:01:37

I'm so happy to have you back. You are a returning guest.

Lonnie Scarborough [: 00:01:41

It's a compliment, huh? Wow. I do, I do.

Kate Volman [: 00:01:44

Of course, of course it's a compliment. I was excited to chat with you because you just recently certified another Dream Manager. You've been doing this for a while and so I thought hey, let's do a little update, little update session and see how it's going, what's going on over there and just kind of give us an update on The Dream Manager program and how everything is going. So kind of for those that may not know your or haven't listened to your previous episode, why don't you just share a little bit about Origin Bank, how many employees you have and then when you started The Dream Manager, Great.

Lonnie Scarborough [: 00:02:19

We are 112 year old institution started in rural Louisiana. We are now publicly traded on the New York Stock Exchange ticker symbol obk. We are in Houston, Dallas, East Texas, North Louisiana, over into Mississippi and recently as of earlier this year, started in Mobile, Alabama and Fort Walton Beach. So we're getting closer to you, Kate. We also have an insurance agency that is a very large agency, which we're proud of as well. We have about a thousand employees total across that footprint. And we started dream manager in 2010, had it for about three years, and then we went through some explosive growth and we let it kind of drift off. And at the time, I was the executive responsible for all of our retail banking.

Lonnie Scarborough [: 00:03:08

And in 2019, my CEO, who brought the program to the bank in 2010, came to me and said, hey, would you consider resurrecting the program? And along with that, being responsible for training and development, leadership, culture, employee engagement? And I'm like, yes, as a matter of fact, that was burnout in retail at the time. So it was a great timing for me. So I came to Florida and was certified by Floyd in June of 2019. And since then, we have certified five others. And we have put about 300 people through the program since 2019. So it's been an amazing success for us. As a matter of fact, we changed our. We updated our vision statement a couple years ago, and it says to combine the power of trusted advisors with innovative technology to build unwavering loyalty by connecting people to their dreams.

Lonnie Scarborough [: 00:04:03

So we actually, The Dream Manager program influenced our bank's vision.

Kate Volman [: 00:04:07

Ah, that's so amazing. I love that you can go to.

Lonnie Scarborough [: 00:04:13

Origin Bank online and see our video. We recently updated our video this year for a Dream Manager.

Kate Volman [: 00:04:20

Yeah, and it's. It's beautiful. You're just over there helping people big, dream big and achieve their dreams and become the best version of themselves. It's really awesome. Before we hit record, I said, lonnie, you have the best job. I mean, look what you get to do. You get to. You get to help people with their dreams, and you're leading people and you're helping develop people.

Kate Volman [: 00:04:40

And it's so cool that you have been able to certify five other Dream Managers that are now doing this in the organization. So with your role, like, what does your day to day look like?

Lonnie Scarborough [: 00:04:51

So I probably this past year, this current year, I've taken on 15 of about 65, and I've distributed the others out to our other Dream Managers. So I'll do that. I'll never not have anybody that I'm not taking through The Dream Manager program because it's just too important. But I also give executive oversight to our learning and development teams, which do training across the organization, primarily by Zoom. After Covid and we had a nice big training room which is outside my office. We hardly ever use it anymore. And I give leadership and guidance to our leadership Academy, which is comprised of a senior, sort of a next generation executive group. We're about to graduate our second group since 2019.

Lonnie Scarborough [: 00:05:33

Their class lasts about two and a half years. We've already promoted several of them over the past couple of years to executive. And the other class we call the Emerging Leaders Council, which is open to application to anybody in the organization. And we take from September to May, we take 16 people through several things. As a matter of fact, just this week, I have created a program called Leadership Lessons from the Movie Greyhound on Apple TV. It's a war movie and we stop it 14 times during the movie. And we talk about, here's what you could see from leadership coming up. So just impactful things like that that are real, they're exciting.

Lonnie Scarborough [: 00:06:07

I had popcorn and candy, just made it a real fun event. But we find that if we meet people where they are and not treat them just as someone who is here to do a job, but treat them as someone who is here, who has a family, who has bills to pay, who has relationships, who have kids in school, kids getting married, kids going to college, just seeing them as human and not as a number, it lights my fire. I do have the best job in the world.

Kate Volman [: 00:06:34

Just how has The Dream Manager impacted your team members mentality around that? Because you as the leader, one of your roles is obviously to help your team members grow and you recognize that we have to treat people like people. But not everybody that comes into a workplace had that same idea. Right. Maybe they came from a toxic culture. Maybe they just have never experienced that. So how has The Dream Manager influenced the culture of the organization? And really just the way people show up?

Lonnie Scarborough [: 00:07:07

Yeah. So we do something that's very impactful for our new employees. Within 10 days, we have them in an onboarding, a zoom. An onboarding zoom. I get to meet them. We have several people throughout the organization, in hr, it, et cetera. But then we bring them in to our main office area here in North Louisiana and five executives, including myself, spending an afternoon and a morning with them, speaking to them from our heart about the organization and what this organization means. We go through our core values, we go through our mission, our vision, our purpose.

Lonnie Scarborough [: 00:07:41

We want them to know, here's what you can expect. And I also then in six months, I send an email out to each cohort that comes through and I ask them the question is what we talked about six Months ago in Culture Day. Are you seeing that? Are you living that? If you're not, please let me know. So far, after doing that for a year, I've gotten like 9.4 out of 10. Yes, it is what we talked about. And I've gotten a few good suggestions. So we talked. Dream Manager is just woven into the fabric of our organization by this time.

Lonnie Scarborough [: 00:08:13

I mean, as you can see, like, with the vision statement, it's huge. We have two CEOs. One's at the holding company and one's at the bank. Our holding company CEO says, in our Orient, in our culture today, he says, look, if you. If you're not excited about helping people meet their dreams and be successful, then you're probably not at the right place to work. Let us help you find some other place where you can be happy and fulfilled. So dreaming is just something that we do naturally, and it has paid off for us. As a matter of fact, I recently was talking to American Banker magazine and told them, I think we found the trifecta of employee engagement.

Lonnie Scarborough [: 00:08:46

Dream Managers one Smart Dollar by the Dave Ramsey foundation. Because we have. We have half of our thousand employees enrolled in Smart Dollar, which is helping us, you know, make better decisions financially. And then we have a young man who is amazing. His name is Trenton. He is our certified holistic health coach, and he is our health and wellness program manager. He just sat for his national certification last week. We find out in January if he gets that.

Lonnie Scarborough [: 00:09:12

But he is making some tremendous strides in our organization. So we're helping people emotionally, spiritually, intellectually, financially. There's no part of their life that we're really not touching. If they're willing to say, hey, I need some help. I need somebody to come along beside me and give me some help. I mean, one of my favorite stories from this year, we never mentioned names, of course, in Dream Manager, this young man said, look, I want to buy a house, but my credit score had some issues. So I pulled this credit report. I was a lender years ago.

Lonnie Scarborough [: 00:09:47

I said, okay, do these three things immediately and then let's talk. And that was in January. Today it's like 110 points higher. And he's talking about getting a house. That's life changing. And that's just typical of what we see throughout our participants.

Kate Volman [: 00:10:03

It always is beautiful to hear stories like that because I think so many people, we are our own hurdle. We can be our own worst enemy. We can be this. We can sometimes feel very stuck when we think about a dream that we have. I often Wonder how many people just have dreams in their heart that they've thought about for years and years and years and they don't do anything about it. And then you have a dream manager there that is encouraging you, inspiring you, challenging you and pushing you and holding you accountable. And you achieve that dream. And oftentimes they achieve it quicker than they thought they would.

Kate Volman [: 00:10:45

They've spent years avoiding a dream or not pursuing a dream that they can actually accomplish in six to 12 months. And then we think, oh, my gosh, I wish I would have done this year ago, two years ago. You know, it's. I mean, I was just on a call with someone who finally decided to hire a dream manager. One of our Floyd coaches said, she was on this call and the woman called in and said, okay, I'm finally ready. I'm finally ready to hire a dream manager. And the coach said, okay, so what's changed? And the woman said, nothing. Nothing has changed.

Kate Volman [: 00:11:20

And it's been three years. And that's the problem. And that was. Oh, I just. I got goosebumps when I heard that. Because it's true. If we don't push ourselves, if we don't. If we don't do something that differently today than we did last year, we're going to keep getting the same results, right? And so having that dream manager and that support is.

Kate Volman [: 00:11:43

Is critical.

Lonnie Scarborough [: 00:11:45

I'm not a physicist, but I think there was something about the law of inertia. Body at rest tends to stay at rest unless acted upon by an outside force, Right? And then a body in motion tends to stay in motion unless acted upon by an outside force. So people are so much like this every day that they don't take the time to back up and say, oh, and that's where that dream manager really comes in and helps and just widens their perspective on the possibilities that are out there. That's what we found. But people have to slow down. They have to slow down and say, okay, so right now I'm in my recruiting phase here at Origin. Every November, I gather testimonials from my current year participants and we, we write out an email to our entire organization. This past one, I actually pulled some quotes from four of them.

Lonnie Scarborough [: 00:12:35

One of them said, I have been transformed. One that says, I am more patient. I am now on my way to being debt free. And I put those at the top of the email. I'm trying to let people see this is not just a fluffy program. It's just something that's going. It has the potential to really change the trajectory of your life, if. First of all, if you sign up.

Lonnie Scarborough [: 00:12:57

Matter of fact, I said some people weren't convinced until they attended their first meeting. And then after that first meeting, you know what that first meeting is all about, right? It is. It's life changing because you begin to think, oh, wow, what is a dream? I like to say dreams can be as crazy as I want to go to Antarctica and pet the penguins, or they can be if I could just get my garage space cleared out, where I could park my car inside. Life would be amazing. And it runs the gamut of all that.

Kate Volman [: 00:13:28

Yeah, I'm glad that you said that, because it is something we like to highlight because we can get very overwhelmed with the word dream. And sometimes people feel like, oh, it means owning a $25 million home or traveling the world and never working again and all those things. And if that's your dream, amazing, get after it. But more common. The more common dreams that we see that come through, I'm sure they would be very similar to your team members. We see a lot of buying their first home, just like that gentleman you told me about, and getting fit. Lots of people just want to get healthier and fit and being financially free, getting out of debt. Those are three that tend to be on a lot of people's list.

Kate Volman [: 00:14:13

And maybe it's not their first home, but maybe it's a new home or they want to upgrade their kitchen or their bathroom or something in their home. And so those are very common. Another one that shows up a lot is having a better relationship with their spouse.

Lonnie Scarborough [: 00:14:27

Oh, gosh. And with other family members. Yes, yes, very much. Very much. You know, I'll be a little bit vulnerable for a moment. When I went through with my dream Manager Back in 2019, one of the things I was dealing with was an unhealthy level of pride. I wanted credit for everything. I wanted to be noticed.

Lonnie Scarborough [: 00:14:45

I wanted to be lauded and, you know, hear my name. But at the same time, inside of me, I was like, no, that's not right. That's not what you're supposed to be doing. It's supposed to be team efforts. And there was this battle inside of me, back and forth, back and forth. For those of you who are familiar with the Bible, in Romans, chapter seven, the writer Paul talks about that. He said, the things I don't want to do, I do the things I do, I don't want to do. He talked about this struggle inside, and I was dealing with that.

Lonnie Scarborough [: 00:15:10

And so I created a plan with my dream manager. Then the first step, of course, was prayer. I prayed about it. Secondly, on my desk over here for the past six years has stood a plaque with Ronald Reagan that says there's no limit to the amount of good you can do if you don't care who gets the credit. I see that every time I walk in my office. And then I had about six other steps that I went through. So it doesn't have to be something that is buying a house or getting fit. It can be something about your own self that you don't like, that you need some people, somebody just to speak into you about.

Lonnie Scarborough [: 00:15:45

And I can say, you know, like any other habit, it creeps back in. But I have a great foundation now dealing with that.

Kate Volman [: 00:15:52

Well, thank you for sharing that and for being vulnerable because I think it can be hard to admit those kinds of emotions. And that comes back to self awareness and ego. Right. Like, it's so easy for us to blame other people, blame our circumstances, but when we can actually sit down, look in the mirror and say, oh, wait a second, I might be the problem here.

Lonnie Scarborough [: 00:16:20

Well, that was a dark part of who I was. And I, I'm one who wants excellence. And that was keeping me from being a better version of myself.

Kate Volman [: 00:16:29

Well, that's, that's really powerful. How did you see and experience that in other areas of your life?

Lonnie Scarborough [: 00:16:35

So even now when I send out emails, I never use the word I anymore. It's always we. Even if I've worked on a project myself and you know, there wasn't really any other bias involved, I still use we because I don't ever want to get back into the point where, hey, look at me. You know, no one is a self made person. Everyone has people inputting into their lives. And so that, that's just a practical thing that has come out of that, that's helped me keep the right perspective.

Kate Volman [: 00:17:09

That's awesome. Yeah. You know that that's the other thing about growth is that we learn, we grow, we change, we become better. And you don't just stop. You're not like, okay, I'm done, I've arrived. Yes, here I am, I am, I am complete. It doesn't work that way. And so we have to put these things in place so that those different areas of growth, we really, we, the things that we've learned, were able to kind of put whatever process or system in place for us to continue to move forward in that specific area.

Kate Volman [: 00:17:44

And then it's so cool because then what happens, Lonnie, is you're like, oh, great, I'm a little bit better here. Now. I recognize this other thing that I need to work on.

Lonnie Scarborough [: 00:17:53

You hold that mirror up to yourself and there. I mean, it's just like. It's just like waking up in the morning, you get in front of a mirror, you're like, oh, this area needs attention just a little bit. But next morning you wake up another area. So, yeah, always it would be doing self reflection.

Kate Volman [: 00:18:08

And that's why having a dream manager is so powerful, because we tend to say, we tend to tell them things we wouldn't tell other people. And once you start sharing those things and you have a dream manager that is not judging you, that is simply supporting you, you're able to share a little bit more and then actually figure out a way to make it better. I think a lot of us hide in that darkness. You said that darkness, right. So a lot of us want to hide in that darkness. And we actually are able have our dream manager that kind of helps us break free from that so that we can ultimately become a better version of ourselves, which is done by pursuing your dreams. And so we have to be courageous enough to put all of those dreams on our list.

Lonnie Scarborough [: 00:19:02

It's important too for your listeners to know that the first session that there is a confidentiality statement that is signed that nothing leaves that room unless you agree on it or unless you choose to give a testimonial. But you're not going to go out there and say, well, I had a session with Kate. You're never going to believe that would ruin. That would ruin the program. It would ruin the program for sure. But also, Kate, you've done this a long time too. I've walked through the program with someone who started off in January. Everything, life was great, and by March found out about an unfaithful spouse.

Lonnie Scarborough [: 00:19:38

I mean, so you never know what you're going to be called on to walk through very dark places with people. And man, look, I have cried. I have actually prayed. I have fasted with people before about certain issues. So you really get to know these people quite well over that year. So I had someone from my first class of participants in 2019 reach out to me the other day. He's still here at the bank. And he said, you know what, I have some questions about spirituality that, that have come up.

Lonnie Scarborough [: 00:20:10

And it was. That was an issue that he and I talked about a lot at that time. And so he felt the freedom to call me some four years later and say, I just want to revisit some of these issues. So I tell people once, I'm your dream manager, I'm always your dream manager, regardless of the fact that we have our last session after one year, and we move on.

Kate Volman [: 00:20:28

Dream manager for life. Yeah, for life. So, Lonnie, let's move the conversation a little bit to return on investment. A lot of people ask us, okay, how are you measuring the success? What are you looking at? How are you recognizing whether it's a success or not? So how do you think?

Lonnie Scarborough [: 00:20:48

Happy to talk about this. We were just named by American Banker magazine the third best bank to work for in the country. We've been on that list the past 12 years. We've reached its highest, second place. And then last year, we had. Year before last, we had made an acquisition. And no matter how good you try to make those happen, there's always issues. So we failed the 26th.

Lonnie Scarborough [: 00:21:10

But this year, we went back up to number three. Our goal, of course, is to be number one. Not just because of the number, but because we. Wow. And by the way, that's 75% of that determination comes from a survey from American Banker to the employees. So we're filling out an application saying, hey, here's all the things we've done. They send out straight to the employees saying, okay, is this real? Is this legit or not? So we're happy about that. So that's national press for us.

Lonnie Scarborough [: 00:21:36

It's also great for recruiting, right? We want the best and the brightest, so come work for us. We work with a company called Glint, which is owned by Microsoft, and it's an employee survey tool that we've used for five years, and it measures employee engagement based on two questions. Number one, how happy are you working at your company? And number two, how likely are you to recommend someone to come work at your company as well? And for the past five years, we have been in greater than the top 10% of global companies that Glint does business with with regard to those engagement scores. Now, I'm not saying Dream Manager is all of that, but it is a large part of it, along with other things that we do. So retention. For the past five years, we've been roughly half of the attrition rate of financial industries across the country and about a third of total industries, according to the Bureau of Labor Statistics, which is a federal agency. So, look, any CFO out there will understand that replacing unemployed costs from, you know, one to two times their salary just to replace it. There's a lot of work that goes into that.

Lonnie Scarborough [: 00:22:45

Plus you lose relationships that that person had with your customers. So those three things, man, those alone have made really investing in the employee through the likes of programs like Dream Manager very well worth it for us.

Kate Volman [: 00:22:59

Yeah, you do a great job of promoting yourself as an employer who cares about your people, as someone who invests not only in your people, but in creating a great culture. And you do that with the beautiful video that you just created and with the stories that you share. And. And so I can imagine that you, when you are looking for or looking to fill a role, I can imagine you get very qualified candidates coming to the bank.

Lonnie Scarborough [: 00:23:26

Yeah. Our culture, of course, we talk about our culture all the time. And I'm working on a project now to more define what culture is, but it has to do with the organization's core beliefs, like our mission, our vision, values, et cetera, how engaged your employee base is and then how well you do business. And so working through some things there to really help people understand what culture is. Because a lot of times when someone or business leaders hear the word culture, they're like, that's just a buzzword. But frankly put, culture is simply the personality of your organization. Kate has a personality. Matthew does.

Lonnie Scarborough [: 00:24:03

I do. Your organization has a personality. And this it is. A lot of things contribute to an individual's personality, and a lot of things contribute to a company's personality. And so why not make that the best personality it could be? Now, I love the quote that Matthew says. It says, you know, your company can only be the best version of itself to the extent that the people inside your company are becoming better versions of themselves. That's just the truth.

Kate Volman [: 00:24:28

So true. I know, isn't it? I always find it so fascinating that he wrote that book in 2007. It came out in 2007, and it says, still so important and so pertinent. And the fact that he almost didn't even write the book because he felt like, this is so simple. Do I really have to say this? Yes, you really have to say this.

Lonnie Scarborough [: 00:24:52

Well, the Rhythm of Life, which is kind of the textbook for The Dream Manager program. I've had people say at the 12th session, I ask, okay, what was the most impactful thing, you know, this year? And many have said, wow, that book. There's a sign reading every month, and so many times people will walk into either the office or on the Zoom and say, man, that section was right where I needed it to be this month. You know, I'm telling you, it happens all the time.

Kate Volman [: 00:25:18

That's awesome. You know, as of this recording, it is this 25th anniversary of the Rhythm of Life.

Lonnie Scarborough [: 00:25:25

Wow. And he was what, he was what, 24, 25, 26?

Kate Volman [: 00:25:29

He was younger than that. I don't. Yeah, he was. He was in his early 20s when he wrote that book.

Lonnie Scarborough [: 00:25:35

I tell people, okay, that book is not scripture, but he had some divine help in writing that because the wisdom that is in that book is not normal for a 20 something, not even a little.

Kate Volman [: 00:25:49

I mean, Matthew is. All of his books. He's just a truly gifted human being and writer. I mean, he really, he. He really understands how to connect with people, which is why millions and millions and millions of people have read his books.

Lonnie Scarborough [: 00:26:04

Shameless Plug. I'm reading back to this again.

Kate Volman [: 00:26:07

Oh, the Culture Solution.

Lonnie Scarborough [: 00:26:09

God. So good.

Kate Volman [: 00:26:11

So, yeah, his books. Yeah. In fact, he. His new book just came out and you had earlier said something about slowing down and it reminded me because his book is just coming out now called Slowing down to the Speed of Joy. So good. So even the title, he's so good at titles too, because that's, you know, just. Just listening to that title, you kind of feel like, oh, I could use some of that.

Lonnie Scarborough [: 00:26:36

I could use some of that slowing down and use some of that joy. Right?

Kate Volman [: 00:26:39

Yeah, exactly. Oh my gosh, I love it. All right, one more thing on the roi, because I know that you've mentioned this in past conversations about your net promoter score because you guys have a really high net promoter score as well.

Lonnie Scarborough [: 00:26:51

So we send out surveys to new customers, opening new accounts and say, okay, how did we do? And our net promoter score is like 92, which is off the chain. I think the industry average somewhere around in the 40s, around maybe the 60s. But I just believe it's because we haven't. We have employees who are engaged. They know. I mean, here's the thing. We have great retention because I believe our employees say, okay, they've given me dream Manager, they've given me access to Smart dollar. They've given me a health certified holistic health and wellness coach.

Lonnie Scarborough [: 00:27:29

What else are they going to do for me? So they're hanging on. And so then they don't want to lose their job because the company's taking such good care of them. So they're going to be more inclined to do a better job. We have a slogan here at Origin. We believe that the employee experience is what determines and drives the customer experience. My complete job is to love on our employees and make life better for them. So if I'm making life better for them through the numerous programs that we have, then they are going to want to make life better just organically for those that they're in touch with, whether it's internal customers or whether it's external customers. Because, face it, banking is a commodity.

Lonnie Scarborough [: 00:28:09

And there's 4800 separately chartered banks in our country, along with credit unions and other financial institutions. The only difference, other than maybe chase that 3 trillion in some banks at like 10 million. The only difference is, is that my employees are working for us. Right. As the employee. That's the sole difference. Because people don't bank with a bank. They bank with a person.

Lonnie Scarborough [: 00:28:31

If they feel good about their relationship with that person, they're going to be loyal because they don't want to spread their financial laundry out to everybody. So then on the backside, if I'm making that employee feel great, then they're in a better spot to make that customer feel great. And we have that unwavering loyalty that we mentioned in the vision statement by connecting people to their dreams.

Kate Volman [: 00:28:52

Beautiful. Beautiful. All right, Lonnie, what would you share to someone who is contemplating hiring a dream manager or becoming certified? And they're like, I don't know, it still feels kind of fluffy. Is this really right for me? What would you say to that person?

Lonnie Scarborough [: 00:29:07

You should have done it yesterday. You should have done it yesterday. We really should not have let it fall off like we did. But a lot of reasons for that. But going strong since 2019, and we'll continue to do so. It's just, like I said, it's just part of who we are now. So if you have any questions specifically, reach out to Kate and she'll be happy to give you my information. I'll be happy to talk to anybody about it.

Kate Volman [: 00:29:31

Oh, yeah, you're the best. You love, you love talking to people about this program. It's. It's awesome. Well, Lonnie, thank you so much for sharing your experience and your updates. And we're excited to continue to support you and to watch as you feed into your dreamers, get even more people certified, because I'm sure more people are going to be coming.

Lonnie Scarborough [: 00:29:54

That's the goal.

Kate Volman [: 00:29:55

Yep. We are excited to be part of that journey. And thank you so much for all that you do to promote the program and to get it into as many hands as possible so that more and more organizations can help their team members grow and have these really great cultures so that, you know, like you said, Matthew put it best, your organization can only be the best version of itself to the extent that your people are becoming better versions of themselves. So we appreciate everything that you.

Lonnie Scarborough [: 00:30:19

Thank you and give my regards to Matthew. Appreciate what y'all are doing.

Kate Volman [: 00:30:26

Thank you so much for listening. I hope you are inspired to start asking your team members about their dreams. And if you don't have a certified Dream Manager or if you are thinking about implementing the program, if you're thinking about becoming a certified Dream Manager, we would love to chat with you about what that would look like in your organization. It is industry agnostic, right? Like we implement this program in every type of organization, all different sizes, all different industries, and it works. It just works. Lonnie is a testament to that. They have been doing the program successfully and you've seen the impact that it's had on his organization and so many other dream managers that we talk to on Lead With Culture. So if you're interested in finally making the jump, making the leap and getting a certified Dream Manager, we would love to have that conversation with you.

Kate Volman [: 00:31:17

Go to thedreamanager.com and someone on our team is going to reach out to you. Thank you again for listening and until next time, Lead With Culture.